Job Description
Join our award-winning remote team as a Customer Service Specialist and transform how businesses in Fresno connect with their clients! We're seeking passionate professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact in your community.
Why Work With Us?
• Industry-leading training program
• Monthly performance bonuses
• 100% remote work environment
• Career advancement opportunities
• Health/dental/vision benefits included
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet monthly performance metrics (e.g., CSAT, resolution time)
- Contribute to process improvement initiatives
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zoho)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work PST hours (8am-5pm)