Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in Baton Rouge! We're seeking empathetic professionals to deliver exceptional support while enjoying the flexibility of a fully remote position. This is your opportunity to build a rewarding career with competitive benefits, growth opportunities, and a company culture that values your contributions.
Why work with us? Comprehensive health coverage, 401(k) matching, paid training, and monthly performance bonuses. Our cutting-edge virtual platform ensures seamless collaboration while maintaining work-life balance.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues, billing concerns, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and escalate complex cases appropriately
- Collaborate with technical teams to resolve product improvement opportunities
- Maintain 99% adherence to service level agreements and response time standards
- Participate in monthly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in remote or virtual environments
- Proficiency with CRM software (Salesforce experience required)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Flexible availability including evenings and weekends