Job Description
Join our award-winning team as a Remote Customer Service Specialist in Minneapolis! We're seeking empathetic professionals to deliver exceptional support from home. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while serving diverse clients across industries.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads on process improvements
- Maintain deep product knowledge through continuous training
Qualifications
- 1+ years customer service experience
- High-speed home internet connection
- Quiet, dedicated workspace
- Strong problem-solving & communication skills
- Ability to work independently with minimal supervision
- Proficiency in CRM software (Salesforce preferred)
- Available to work evenings/weekends as needed