Job Description
Join FlexPay Solutions, Colorado's leading daily-pay platform, and transform your remote work experience! We're seeking energetic Customer Specialists to support our growing client base with flexible, same-day payment options. This fully remote position allows you to work from anywhere while enjoying Colorado Springs' vibrant lifestyle. No more waiting for biweekly paychecks—access your earnings daily through our secure mobile app.
Why Choose FlexPay?
- Instant daily payments via bank transfer or debit card
- Flexible hours (20-30 hrs/week)
- Comprehensive virtual training
- Health and wellness stipend
- Opportunities for advancement
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 2-hour SLA
- Process payment adjustments and troubleshoot transaction issues
- Onboard new clients using our proprietary CRM system
- Collaborate with remote teams to improve customer experience
- Document all interactions in compliance with PCI-DSS standards
- Meet 95% customer satisfaction score target
- Identify upsell opportunities for premium payment services
Qualifications
- 1+ years in customer service or support role
- High-speed home internet and quiet workspace
- Experience with CRM platforms (Salesforce preferred)
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution skills
- Basic math aptitude for payment calculations
- Passion for fintech innovation
- Colorado residency required