Job Description
Join ConnectHub Solutions as a part-time Remote Customer Support Specialist and deliver exceptional service from the comfort of your home in Fresno! We're seeking a tech-savvy, empathetic professional to assist customers via phone, email, and chat while supporting our innovative SaaS platform. Enjoy flexible hours (20-25 hrs/week), competitive pay, and a collaborative virtual team environment. If you're passionate about problem-solving and thrive in remote settings, this role is your perfect career match.
Responsibilities
- Respond to customer inquiries via multiple channels with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Document cases accurately in CRM systems for tracking and reporting
- Collaborate with internal teams to resolve complex customer concerns
- Continuously update product knowledge through training materials
- Maintain high customer satisfaction metrics (CSAT >90%)
- Identify opportunities for process improvements
Qualifications
- High school diploma; associate's degree preferred
- 1+ years customer support experience (remote welcome)
- Proficient in Zendesk, Salesforce, or similar CRM tools
- Exceptional written and verbal communication skills
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Available for flexible shifts including evenings/weekends