Job Description
Join our innovative Memphis-based team immediately as a Remote Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional virtual service while working from anywhere in the US. Enjoy competitive pay, full benefits, and the flexibility of remote work with our growing digital solutions provider.
As a key member of our support ecosystem, you'll resolve complex customer inquiries through multiple channels while representing our Memphis brand excellence. This urgent hire opportunity requires immediate availability and a passion for problem-solving in dynamic environments.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document cases in CRM system with detailed resolution notes
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify process improvement opportunities
- Maintain 95% customer satisfaction rating
- Train on new product launches and platform updates
- Support 24/7 rotational on-call schedule
Qualifications
- 2+ years customer support experience
- Proficiency with Zendesk and Salesforce CRM platforms
- Exceptional written and verbal communication skills
- Strong analytical and problem-solving abilities
- Ability to work independently in remote environment
- High-speed internet and quiet home office setup
- Flexibility to work occasional evenings/weekends
- Associates degree or relevant certification preferred