Job Description
Join our award-winning team as a Remote Customer Support Specialist and enjoy the freedom of flexible hours while making a real impact! At FlexiWork Solutions, we believe work-life balance fuels innovation. This urgent remote opportunity lets you provide exceptional customer service from anywhere in the US, with core hours between 9 AM-3 PM EST and flexible scheduling around your life. You'll be the voice of our tech clients, resolving complex issues with empathy and expertise. Our inclusive culture offers uncapped growth potential and industry-leading benefits. If you're passionate about problem-solving and thrive in autonomous environments, this is your chance to join a rapidly scaling remote-first company.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for B2B tech clients
- Resolve complex technical issues with precision and empathy
- Document cases accurately in CRM systems and maintain detailed knowledge base
- Collaborate with engineering teams to escalate critical bugs and feature requests
- Proactively identify process improvements to enhance customer experience
- Maintain 95%+ customer satisfaction score with personalized solutions
- Mentor junior support staff during core hours
Qualifications
- 3+ years of customer support experience in SaaS or tech industry
- Expert troubleshooting skills for software/hardware issues
- Proven ability to work independently with minimal supervision
- Exceptional written and verbal communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving abilities with logical approach
- Reliable high-speed internet connection and quiet home office
- Flexible availability during core business hours (9 AM-3 PM EST)