Job Description
Urgently Hiring: 100% Remote Opportunity in Oakland, OH!
Join TechSolutions Inc. as a Remote Customer Support Specialist and become part of our innovative team transforming digital experiences. This full-time role offers the flexibility of 100% remote work while making a meaningful impact on our global customer base.
We're seeking dedicated professionals who thrive in virtual environments and possess exceptional problem-solving skills. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values work-life balance.
Why Join Us?
- Competitive salary ($55k-$75k) + performance bonuses
- Full remote work with flexible hours
- Comprehensive health/dental/vision benefits
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues and troubleshoot software/hardware problems
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Identify trends and recommend process improvements
- Train customers on product features and best practices
- Meet/exceed monthly performance metrics (CSAT, resolution time)
Qualifications
- 3+ years of customer support experience
- Proven ability to work independently in remote settings
- Strong technical aptitude with troubleshooting expertise
- Excellent written and verbal communication skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed internet connection and dedicated home office setup
- Associate's degree or equivalent technical certification
- Experience with ticketing systems (Zendesk/Jira)