Job Description
Join Denver Tech Solutions as a Remote Customer Support Specialist and deliver exceptional service from the comfort of your home! We're seeking a tech-savvy professional to resolve inquiries, troubleshoot issues, and ensure customer satisfaction for our growing client base. This flexible part-time opportunity offers competitive compensation and a supportive remote work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Diagnose and resolve technical issues for software and hardware products
- Document cases accurately in CRM systems for tracking and reporting
- Collaborate with technical teams to escalate complex problems
- Maintain product knowledge through continuous training updates
- Meet monthly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer support or technical assistance
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong troubleshooting skills for Windows/macOS systems
- Excellent written and verbal communication abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work independently and manage time effectively