Job Description
Join our award-winning team immediately! TechFlow Solutions is urgently hiring passionate Remote Customer Support Specialists in Milwaukee to deliver exceptional service to our global clients. This 100% remote role offers competitive compensation, flexible scheduling, and comprehensive benefits. As a key member of our support ecosystem, you'll resolve complex technical inquiries, drive customer satisfaction, and contribute to our industry-leading retention rates. Immediate start available – apply today!
Responsibilities
- Resolve Tier 2-3 technical support tickets via phone, chat, and email (average 30-40 tickets/day)
- Document all interactions in Salesforce with 98%+ accuracy
- Collaborate with engineering teams to escalate critical system issues
- Conduct proactive customer outreach for subscription renewals
- Maintain 95%+ customer satisfaction score through personalized solutions
- Train new hires on knowledge base protocols
- Analyze support trends to improve self-service resources
Qualifications
- 3+ years technical support experience in SaaS environment
- Expertise in CRM platforms (Salesforce preferred)
- CompTIA A+ or equivalent certification required
- Proven ability to resolve 90%+ of issues on first contact
- Exceptional written/verbal communication skills
- High-speed internet (minimum 50 Mbps) and quiet home office
- Available for rotational weekend shifts (1 weekend/month)
- Proficiency in Zendesk and Jira