Job Description
Join FlexPay Solutions as a Remote Customer Support Specialist and enjoy the flexibility of daily payments while serving Philadelphia-area clients. We're seeking tech-savvy communicators to deliver exceptional service through virtual channels. This contract role offers unmatched work-life balance with no commute required.
Why Join Us?
- Daily pay via secure transfer
- Flexible remote schedule
- Competitive hourly rates
- Comprehensive training provided
- Performance-based bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat support
- Process transactions and account updates using proprietary software
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with team leads to improve service protocols
- Meet daily performance metrics for response times and resolution rates
- Identify upsell opportunities for premium services
- Participate in weekly virtual training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Valid Philadelphia, PA residency required
- Flexible availability including evenings/weekends
- Pass background check and drug screening