Deskripsi Pekerjaan
Join our award-winning customer experience team as a Remote Customer Support Specialist! We're seeking empathetic problem-solvers to deliver exceptional service from the comfort of your home. This immediate hire opportunity offers competitive pay, flexible scheduling, and full benefits. Help us redefine remote work excellence while supporting Fortune 500 clients with cutting-edge solutions.
Why Apply?
• Start within 72 hours of interview
• Equipment stipend provided
• Career growth into tech sales/operations
• Health/dental/vision insurance included
Tanggung Jawab
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Document cases in Salesforce with 98% accuracy
- Collaborate with Tier 2 engineers for technical escalations
- Maintain 90%+ customer satisfaction score
- Conduct proactive outreach to at-risk accounts
- Participate in bi-weekly training on new products
- Generate weekly performance reports
Kualifikasi
- 2+ years customer service experience
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- High-speed home internet (20+ Mbps)
- Quiet, professional home office space
- Available for weekend shifts (1 weekend/month)
- Associate degree or equivalent experience
- Ability to pass background check/drug screen