Job Description
Join our dynamic remote team as a Customer Support Specialist and make an immediate impact! We're seeking tech-savvy professionals to deliver exceptional service to our growing client base. Enjoy the flexibility of working from home while advancing your career with a forward-thinking company. Immediate start available for qualified candidates.
At Apex Solutions Group, we pride ourselves on innovation, employee growth, and creating a supportive virtual work environment. This role offers competitive compensation, comprehensive benefits, and opportunities for advancement in the rapidly expanding tech sector.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM system and maintain accurate call logs
- Collaborate with technical team to resolve complex issues
- Identify upsell opportunities and contribute to revenue growth
- Participate in weekly training to enhance product knowledge
- Meet daily performance metrics (e.g., 25+ resolved cases/day)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer support experience in remote/hybrid setting
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Strong typing skills (50+ WPM) and excellent written communication
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet home office
- Flexible availability to cover evenings/weekends as needed
- Experience with SaaS products or technical troubleshooting