Job Description
Join our elite remote team in the Washington D.C. metro area! We're urgently seeking a Customer Support Specialist to deliver exceptional service from your home office. This 100% remote position offers immediate start for qualified candidates who thrive in dynamic environments. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while supporting enterprise clients across diverse industries.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Manage ticket queues and SLAs using Zendesk and Salesforce platforms
- Collaborate with technical teams to troubleshoot escalated issues
- Document interactions and maintain accurate CRM records
- Contribute to process improvements and knowledge base updates
- Maintain performance metrics: first-contact resolution >85%
Qualifications
- 3+ years B2B customer support experience in SaaS or tech
- Expertise in CRM tools (Salesforce, Zendesk) and ticketing systems
- Exceptional written/verbal communication with empathy-driven approach
- Self-motivated with demonstrated remote work success
- Ability to work flexible hours including occasional weekends
- Proven problem-solving with conflict resolution skills