Job Description
Join Omaha Tech Solutions as a Remote Customer Support Specialist and start your career immediately! We're seeking tech-savvy communicators to deliver exceptional customer experiences from the comfort of your home. This full-time role offers competitive pay, comprehensive benefits, and the flexibility to work remotely while making a real impact.
As a key member of our support team, you'll resolve technical inquiries, troubleshoot issues, and ensure client satisfaction through multiple channels. We provide paid training and a collaborative virtual environment where your problem-solving skills thrive.
Immediate start date available for qualified candidates. Apply now to join our growing team and advance your career in customer support!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues for software and hardware products
- Maintain detailed case documentation in CRM systems
- Collaborate with engineering teams to escalate complex issues
- Conduct customer satisfaction surveys and implement feedback
- Stay updated on product knowledge through continuous training
- Identify trends in customer issues to improve service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer support or technical support role
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong written and verbal communication skills
- Ability to troubleshoot basic technical issues independently
- Self-motivated with excellent time management skills
- Reliable high-speed internet and quiet workspace
- Experience with remote work tools (Zoom, Slack, MS Teams)