Job Description
Join our award-winning remote team as an Immediate Hire Customer Support Specialist in Charlotte, NC! Enjoy full-time remote work with competitive benefits, flexible scheduling, and career growth opportunities. We're seeking passionate individuals to deliver exceptional customer experiences while working from home in the vibrant Charlotte area.
Why choose Apex Solutions? Our commitment to employee well-being, cutting-edge technology, and inclusive culture makes us a top employer in North Carolina. Start your remote career today with comprehensive training and ongoing support.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage ticket systems and document interactions in CRM platform
- Collaborate with technical teams to resolve complex issues
- Proactively identify process improvement opportunities
- Maintain product knowledge through continuous training modules
- Support customer onboarding and troubleshooting processes
- Meet/exceed monthly KPIs for response time and resolution
Qualifications
- High school diploma; Associate's degree preferred
- 2+ years customer service experience
- Proficient in remote collaboration tools (Slack, Zoom, CRM)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Type 45+ WPM with strong attention to detail
- Reliable high-speed internet connection and quiet workspace
- Must be authorized to work in the United States