Job Description
Join Boston Tech Solutions as a Remote Customer Support Specialist and enjoy a flexible weekend schedule while making a real impact! We're seeking tech-savvy individuals to deliver exceptional service to our clients during weekends. This fully remote role offers competitive pay, comprehensive training, and the opportunity to work from anywhere in the Boston metro area. If you're passionate about problem-solving and thrive in dynamic environments, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless handoffs
- Identify trends and escalate complex issues appropriately
- Maintain high customer satisfaction metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience
- Proficiency with Zendesk, Salesforce, or similar tools
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet connection