Job Description
Join FlexWork Solutions as a Remote Customer Support Specialist in Jacksonville, FL and enjoy the flexibility of remote work with weekly pay! We're seeking energetic professionals to deliver exceptional service to our clients while working from home. This role offers competitive compensation, comprehensive training, and a supportive virtual environment. Perfect for Jacksonville residents seeking reliable income without the commute.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Utilize CRM tools to document interactions and track issue resolution
- Collaborate with technical teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Meet weekly performance metrics for response time and resolution rate
- Identify opportunities for process improvements
- Participate in team meetings and knowledge-sharing sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication in English
- Reliable high-speed internet and quiet home office
- Ability to work independently with minimal supervision
- Experience with Zendesk or similar CRM systems
- Flexibility to work occasional evenings/weekends