Job Description
Join FlexPay Solutions, a pioneer in instant payment technology, as a Remote Daily Pay Customer Specialist. We're seeking motivated individuals to deliver exceptional customer experiences while enjoying the freedom of remote work and the unique benefit of same-day pay. This contract position is perfect for Portland-based professionals seeking flexible income without traditional payroll delays.
Why Choose Us?
- Daily Pay: Access your earnings immediately after completing tasks
- Remote Flexibility: Work from anywhere in the Portland metro area
- Impact-Driven: Help shape the future of financial technology
- Growth Opportunities: Path to permanent roles for top performers
Responsibilities
- Handle 50+ daily customer inquiries via chat, email, and virtual support
- Resolve payment processing issues within 4-hour SLA
- Document interactions using our proprietary CRM system
- Meet daily productivity targets while maintaining 95%+ satisfaction scores
- Collaborate with cross-functional teams on process improvements
- Participate in bi-weekly virtual training sessions
- Identify and escalate systemic issues to product team
Qualifications
- 2+ years customer service experience with remote work exposure
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication with ability to de-escalate conflicts
- Reliable high-speed internet and dedicated home office setup
- Basic knowledge of payment processing systems
- Ability to work independently with minimal supervision
- Must be authorized to work in the United States