Job Description
Join FlexPay Solutions Inc. as a Remote Daily Pay Customer Support Specialist and experience the freedom of getting paid instantly for your work! We're revolutionizing payment schedules for gig economy professionals across Chicago and beyond. This full-time remote opportunity combines flexible hours with guaranteed daily payments through our proprietary payment platform. Perfect for self-motivated individuals seeking financial stability without traditional pay cycles.
Why Join Us?
• Daily direct deposit to your bank account
• No hidden fees or processing delays
• Comprehensive remote training provided
• Performance-based bonuses available
• Health benefits for contractors working 20+ hours/week
Responsibilities
- Handle 50+ daily customer inquiries via chat, email, and phone
- Resolve billing and payment disputes within SLA timelines
- Update customer profiles and transaction records in CRM
- Collaborate with finance team to verify payment eligibility
- Document all interactions using standardized protocols
- Meet/exceed customer satisfaction targets (92%+ CSAT)
- Participate in weekly team performance reviews
Qualifications
- 2+ years customer service experience in remote environment
- Proficient with Zendesk, Salesforce, or similar CRM tools
- High-speed internet and quiet home office setup
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution skills
- Basic knowledge of PCI compliance standards
- Excellent written and verbal communication skills
- Must be authorized to work in the United States