Job Description
Join Georgia's fastest-growing tech firm as a Remote Entry-Level Customer Support Specialist! No prior experience required – we provide comprehensive training to launch your career in tech support. Enjoy 100% remote flexibility while serving clients across the Southeast. Our inclusive culture values growth mindset and problem-solving abilities over formal credentials.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Troubleshoot technical issues using our proprietary knowledge base
- Document cases accurately in CRM systems
- Collaborate with senior team members for complex escalations
- Participate in weekly skill-building workshops
- Meet monthly performance metrics for response times and resolution
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and internet navigation skills
- Strong verbal/written communication abilities
- Patience and empathy when assisting frustrated customers
- Ability to learn new software quickly
- Reliable home office setup with quiet workspace
- Must be authorized to work in the United States