Job Description
Join our dynamic remote team as an Entry-Level IT Support Specialist and launch your tech career in Ohio! We're seeking motivated individuals with a passion for technology to provide exceptional remote technical support to our clients. This fully remote position offers comprehensive training and growth opportunities within a forward-thinking company.
At TechFlow Solutions, we believe in nurturing talent and providing clear career pathways. As part of our IT support team, you'll gain hands-on experience with modern cloud technologies while working from the comfort of your home office. Enjoy competitive compensation, flexible scheduling, and a supportive virtual workplace culture.
Responsibilities
- Provide Tier 1 remote technical support via phone, email, and chat for corporate clients
- Diagnose and resolve hardware/software issues including Windows, macOS, and mobile devices
- Document all support tickets and solutions in our CRM system
- Collaborate with senior technicians on complex troubleshooting cases
- Conduct remote system installations and configuration tasks
- Monitor system health and perform routine maintenance checks
- Train end-users on new software and security protocols
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with operating systems: Windows 10/11, macOS, iOS, Android
- Strong problem-solving abilities and customer service orientation
- Excellent written and verbal communication skills
- Ability to work independently and manage time effectively
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- High-speed internet connection required for remote work