Job Description
Join our award-winning team as a Remote Equipment Technician and transform how businesses operate. We provide all necessary high-end equipment – laptops, specialized tools, and software licenses – so you can deliver exceptional service from anywhere in Virginia. Enjoy a flexible schedule, competitive benefits, and cutting-edge technology while supporting our clients' critical infrastructure.
Responsibilities
- Install, configure, and maintain remote equipment systems for enterprise clients
- Provide 24/7 technical support via phone, video, and remote desktop tools
- Diagnose and resolve complex hardware/software issues with minimal downtime
- Document all service activities using our proprietary CRM system
- Collaborate with cross-functional teams to implement equipment upgrades
- Train clients on equipment operation and best practices
- Monitor system performance and proactively address potential failures
Qualifications
- 5+ years of experience in equipment maintenance and remote support
- Expertise in diagnosing network, hardware, and software issues
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Industry certifications (CompTIA A+, Cisco CCNA) preferred
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site visits
- High-speed internet connection (minimum 50 Mbps)