Job Description
Are you ready to accelerate your career with a remote role that offers weekly pay and all equipment provided? NexGen Field Solutions is actively hiring a dedicated Field Service Technician to support our clients across the region. Join a team that values flexibility, technical expertise, and a commitment to excellence.
Why Apply?
- Weekly Paychecks: Get paid every week for your hard work.
- Equipment Provided: We supply the laptop, phone, and tools—you just bring the skills.
- Remote Flexibility: Work from the comfort of your home while serving the Seattle community.
We are looking for a proactive problem-solver who can troubleshoot complex issues efficiently and communicate effectively with both clients and our technical team.
Responsibilities
- Perform remote technical troubleshooting and diagnostics for hardware and software issues.
- Install, configure, and maintain remote access tools and communication equipment.
- Provide exceptional customer support via phone and email to resolve technical inquiries.
- Document all service tickets, repairs, and customer interactions accurately in our CRM system.
- Collaborate with the engineering team to escalate and resolve complex technical roadblocks.
- Conduct remote training sessions for clients on basic system usage and maintenance.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- 1-3 years of experience in technical support, IT help desk, or field service.
- Strong knowledge of Windows operating systems and remote connectivity protocols.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently with minimal supervision in a remote setting.
- Must have a stable high-speed internet connection and dedicated workspace.