Job Description
Launch your tech career with TechSolve Inc. as a Remote IT Support Specialist! We provide all necessary equipment including laptop, headset, and software – you just bring your passion for problem-solving. Join our Tampa-based team and deliver exceptional remote technical support to clients nationwide. This entry-level role offers structured training and career growth opportunities in a dynamic, fully remote environment. Perfect for recent graduates or career changers seeking hands-on experience in IT infrastructure, cybersecurity basics, and customer service excellence.
Enjoy the flexibility of working from anywhere in the US while collaborating with industry experts. Our comprehensive benefits package includes health insurance, paid time off, and professional development stipends. Ready to transform your career? Apply today and start making an impact!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop for hardware/software issues
- Install, configure, and maintain company-provided IT equipment and software
- Document technical issues and solutions in ticketing systems with detailed notes
- Collaborate with senior technicians to resolve complex escalations
- Conduct remote system diagnostics and preventive maintenance
- Train users on security best practices and company protocols
- Monitor system performance and report potential vulnerabilities
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Excellent written and verbal communication skills with customer-centric mindset
- Ability to troubleshoot hardware and software issues independently
- Strong organizational skills with attention to detail in documentation
- Self-motivated with ability to manage time effectively in remote setting
- Reliable high-speed internet connection and quiet home workspace