Job Description
Join our dynamic team as a Remote IT Support Specialist! We're urgently hiring for full-time positions in the Philadelphia area with equipment provided. Work from anywhere while supporting cutting-edge technology solutions for our growing client base.
This urgent hiring opportunity offers competitive compensation, comprehensive benefits, and a fully remote work environment. All necessary equipment will be provided to ensure your success. Apply now to become part of a forward-thinking organization committed to innovation and employee growth.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware, software, and network issues
- Install and configure company-provided equipment and software
- Document support tickets and maintain detailed records
- Collaborate with team members to resolve complex technical challenges
- Conduct system maintenance and updates as required
- Train clients on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Strong knowledge of Windows, macOS, and networking fundamentals
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Excellent problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision
- Valid US work authorization required