Job Description
Join TechSolutions Inc. as a Remote IT Support Specialist and experience the freedom of working from home with all equipment provided! We're seeking a tech-savvy professional to deliver exceptional remote support to our clients across Cleveland. As a key member of our virtual team, you'll troubleshoot hardware/software issues, maintain system security, and provide world-class customer service—all from the comfort of your home office. We supply everything you need: laptop, dual monitors, headset, and ergonomic furniture. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while advancing your career in a growing tech hub.
Responsibilities
- Provide remote technical support via phone, chat, and video for hardware/software issues
- Install, configure, and maintain company-provided IT equipment and software
- Document troubleshooting steps and maintain accurate service records
- Collaborate with cross-functional teams to resolve complex technical problems
- Conduct security audits and implement best practices for remote work environments
- Train end-users on new technologies and company IT policies
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of remote IT support experience with hardware/software troubleshooting
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Strong communication skills with ability to explain technical concepts clearly
- CompTIA A+/Network+ certification or equivalent preferred
- Excellent problem-solving abilities and customer service orientation
- Self-motivated with ability to work independently in a home environment
- Valid Ohio driver's license for occasional on-site visits