Job Description
Join our award-winning team as a Remote IT Support Specialist and enjoy the flexibility of working from home with all necessary equipment provided! We're seeking tech-savvy professionals to deliver exceptional virtual support to our growing client base. At TechSolutions Inc., we invest in your success with competitive benefits, continuous learning opportunities, and a collaborative remote culture. If you're passionate about solving complex technical challenges while maintaining work-life balance, this is your opportunity to thrive.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and resolve system malfunctions while maintaining SLA compliance
- Document all interactions and resolutions in our CRM system
- Collaborate with cross-functional teams to implement IT infrastructure improvements
- Train end-users on new technologies and security protocols
- Monitor system performance and proactively address potential issues
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of experience in IT support or help desk environments
- CompTIA A+ or equivalent technical certification required
- Proficiency with Windows, macOS, and mobile operating systems
- Strong troubleshooting skills with networking fundamentals
- Excellent written and verbal communication abilities
- Experience with remote support tools (e.g., TeamViewer, Zendesk)
- Ability to work independently with minimal supervision
- Valid U.S. work authorization required