Job Description
Join TechFlow Solutions as a fully remote IT Support Specialist in New York! We provide all necessary equipment including laptop, dual monitors, headset, and ergonomic furniture. Enjoy a flexible WFH environment while delivering exceptional technical support to enterprise clients. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech ecosystem.
Responsibilities
- Provide Tier 2/3 technical support for cloud-based infrastructure and SaaS applications
- Diagnose and resolve complex hardware/software issues via remote access tools
- Document troubleshooting processes and maintain detailed knowledge base articles
- Collaborate with cross-functional teams on system integrations and upgrades
- Train clients on new technologies and security best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years in enterprise IT support with remote work experience
- Expertise in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong analytical skills and ability to troubleshoot complex technical issues
- Excellent written/verbal communication with client-facing experience
- Proficiency in remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision in a home office environment