Job Description
Join our dynamic team as a Remote IT Support Specialist and experience the freedom of working from home with all equipment provided! We're seeking a tech-savvy professional to deliver seamless IT support to our growing team. Enjoy competitive compensation, comprehensive benefits, and the flexibility of full-time remote work while making a tangible impact in Kansas City's thriving tech ecosystem.
What We Offer:
- Complete home office setup (laptop, monitor, peripherals)
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Flexible work schedule
Responsibilities
- Deliver remote technical support via phone, chat, and video conferencing
- Troubleshoot hardware/software issues for enterprise systems
- Manage user accounts and access permissions
- Document IT procedures and knowledge base articles
- Collaborate with cross-functional teams on system improvements
- Maintain security protocols for remote work environments
- Provide onboarding support for new hires
Qualifications
- 3+ years of IT support experience
- CompTIA A+/Network+ certification preferred
- Proficiency in Windows/macOS and cloud platforms
- Strong diagnostic and problem-solving skills
- Excellent written and verbal communication
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently in remote settings
- Bachelor's degree in IT or related field