Job Description
We are seeking a highly skilled Remote IT Support Specialist to join our expanding team. As a Full-Time employee, you will enjoy a flexible work environment with equipment provided to ensure you have the latest technology to succeed. We are looking for a proactive problem solver to provide technical support to our distributed workforce, primarily serving the Minneapolis and Illinois areas.
At Apex Global Systems, we prioritize innovation and employee growth. You will be the first line of defense for technical issues, ensuring our employees have seamless access to the tools they need to perform at their best.
Responsibilities
- Provide remote technical support via phone, email, and chat to diagnose and resolve hardware and software issues efficiently.
- Manage and configure company-issued equipment, including laptops, printers, and mobile devices.
- Install, configure, and troubleshoot operating systems and applications.
- Monitor system performance and implement security protocols to protect data integrity.
- Document technical issues, resolutions, and resolutions in our ticketing system (e.g., Jira, ServiceNow).
- Collaborate with cross-functional teams to improve IT processes and user experience.
- Conduct periodic hardware refreshes and asset audits.
Qualifications
- Minimum of 3 years of experience in IT Support, Help Desk, or Technical Support roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with remote desktop tools, VPNs, and cloud-based collaboration platforms (e.g., Microsoft 365).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is highly preferred.
- Ability to work independently in a remote setting with a high degree of self-motivation.