Job Description
Join our dynamic tech team at Apex Digital Solutions and become part of Chicago's thriving digital ecosystem! We're urgently seeking a Remote IT Support Specialist to provide exceptional technical assistance to our clients. Enjoy the freedom of 100% remote work with flexible hours that adapt to your lifestyle. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a supportive environment.
As a key player in our operations, you'll troubleshoot complex technical issues, implement cybersecurity measures, and ensure seamless digital experiences for our clients. Our Chicago-based company values innovation and work-life balance, making this the perfect role for tech professionals seeking autonomy without sacrificing impact.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Implement cybersecurity protocols and data protection measures
- Manage cloud infrastructure (AWS/Azure) and network configurations
- Document technical procedures and maintain knowledge base articles
- Provide Tier 2/3 support for enterprise clients with SLA adherence
- Collaborate with development teams on system integration projects
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of remote IT support experience with enterprise systems
- CompTIA Network+ or equivalent cloud certification required
- Proficiency in remote access tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of Windows/Linux environments and Active Directory
- Experience with cybersecurity frameworks (NIST, ISO 27001)
- Excellent written communication skills for client documentation
- Ability to work flexible hours including occasional weekend support
- CompTIA Security+ certification preferred