Job Description
Join our dynamic remote team as a Night Shift Customer Specialist! We're hiring immediately for flexible overnight positions in Cleveland, OH. Enjoy the perfect blend of work-life balance with our 100% remote setup, competitive pay, and comprehensive benefits package. As a key member of our support team, you'll deliver exceptional service while working from the comfort of your home. No commute, no office politics – just focused, rewarding work that fits your schedule. Apply today and start your journey with a company that values your expertise!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Resolve complex technical issues and billing inquiries for high-value clients
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with global teams to escalate and resolve escalated customer concerns
- Meet monthly performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Strong typing skills (50+ WPM) and proficiency with CRM software
- Excellent problem-solving abilities and active listening skills
- Reliable high-speed internet connection and quiet home workspace
- Ability to work independently and manage time effectively
- Flexibility to adapt to changing schedules and priorities