Job Description
Are you looking for a flexible opportunity to join a dynamic team? We are currently seeking a dedicated Remote Night Shift Customer Support Associate based in Oakland, CA. This role offers the perfect work-life balance for night owls who want to make a significant impact from the comfort of their home.
As part of our growing team, you will be the first point of contact for our clients, providing top-tier technical support and service excellence. We pride ourselves on our inclusive culture and our commitment to hiring talent regardless of their physical location, as long as you are in the United States.
Responsibilities
- Respond to customer inquiries via chat, email, and phone during the night shift.
- Resolve technical issues and provide accurate information regarding our products/services.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of support.
- Identify and escalate complex issues to senior management when necessary.
- Adhere to all company policies and quality assurance standards.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service or technical support is a plus.
- Reliable high-speed internet connection and a dedicated home workspace.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills in English.
- Proficiency with standard office software and CRM tools.