Job Description
Are you a dedicated night owl looking for a rewarding career? Apex Digital Solutions is seeking a Remote Night Shift Customer Support Specialist to join our dynamic team in Houston, TX.
In this role, you will be the first point of contact for our clients, ensuring seamless service coverage during evening and night hours. We value flexibility, technical aptitude, and a passion for helping others. If you thrive in a quiet, focused environment and want to work remotely with a competitive salary, we want to hear from you.
Why Join Us?
- 100% Remote Work: Work from anywhere with a stable internet connection.
- Night Shift Schedule: Enjoy your days free! (Shift: 6:00 PM – 3:00 AM CT).
- Competitive Pay: Earn between $22 and $30 per hour.
- Professional Growth: Opportunities for advancement within the company.
Responsibilities
- Provide exceptional technical support and customer service to clients via chat, email, and phone during night shifts.
- Diagnose and resolve complex software and hardware issues efficiently.
- Document all interactions and resolutions in the CRM system accurately and timely.
- Escalate complex issues to the appropriate technical teams while keeping customers informed.
- Collaborate with the day-shift team to ensure continuity of support and knowledge sharing.
- Participate in daily stand-ups and training sessions to stay updated on product features.
Qualifications
- High school diploma or GED required; Associate degree or technical certification preferred.
- Previous experience in customer support or technical support (1+ years preferred).
- Reliable high-speed internet connection and a dedicated home workspace.
- Must be available to work rotating night shifts (6:00 PM – 3:00 AM CT).
- Strong problem-solving skills and ability to think critically under pressure.
- Excellent written and verbal communication skills in English.