Job Description
Are you seeking a career that offers the flexibility of working from home while enjoying the stability of a full-time role? NexGen Remote Solutions is currently hiring a Remote Night Shift Customer Support Specialist to join our elite team based in Charlotte, NC.
We specialize in providing world-class technical support to our clients, and we are looking for self-motivated individuals who can deliver exceptional service during our peak evening hours. This is a unique opportunity to advance your career in a remote-first environment.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $22.00.
- 100% Remote position with flexible scheduling options.
- Comprehensive health, dental, and vision insurance.
- Professional development and career advancement opportunities.
Responsibilities
- Provide high-quality technical and customer support via chat, email, and phone during night shifts (6:00 PM - 3:00 AM EST).
- Diagnose and troubleshoot complex issues related to our SaaS products and services.
- Maintain accurate, detailed records of all customer interactions in our CRM database.
- Collaborate effectively with day-shift team members to ensure seamless issue resolution.
- Stay up-to-date on product updates and company policies to ensure accurate communication.
- Handle customer escalations with patience, empathy, and professionalism.
Qualifications
- High school diploma or equivalent; Associate’s degree or technical certification is preferred.
- Previous experience in customer service, technical support, or call center environments.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Ability to work rotating night shifts, including weekends and holidays.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.
- Strong written and verbal communication skills with a customer-centric mindset.