Job Description
We are looking for a dedicated Remote Night Shift Customer Support Specialist to join our dynamic team. At Apex, we provide top-tier technical and customer support for leading global brands. This 100% remote position offers the flexibility to work from your home in Ohio while enjoying a competitive salary and comprehensive benefits package.
As a Night Shift Specialist, you will be the voice of our company, ensuring our clients receive the help they need during off-hours. We value reliability, empathy, and technical aptitude. If you thrive in a quiet environment and want to make a significant impact on customer satisfaction, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat during night shifts.
- Diagnose and troubleshoot technical hardware and software issues for B2B clients.
- Document all interactions and resolutions accurately in the CRM system.
- Escalate complex technical issues to the appropriate Tier 2 team members.
- Maintain a high level of product knowledge to provide accurate solutions.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection and a dedicated home workspace.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.