Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is currently hiring Remote Night Shift Customer Support Specialists to join our growing team. We offer competitive pay, flexible hours, and the ability to work from the comfort of your home in Florida.
As a remote support specialist, you will play a critical role in ensuring our clients receive top-tier assistance during our peak evening hours. We are looking for self-motivated individuals who thrive in a fast-paced environment and are eager to make a difference.
Responsibilities
- Manage High-Volume Inquiries: Provide exceptional customer service via phone and email during the night shift (10:00 PM - 6:00 AM EST).
- Resolve Technical Issues: Troubleshoot and resolve customer questions regarding our products and services efficiently.
- Utilize CRM Tools: Log interactions and update customer records accurately in our Salesforce and Zendesk systems.
- Adhere to SLAs: Maintain high performance standards by meeting strict response and resolution timeframes.
- Team Collaboration: Communicate effectively with day-shift management to ensure seamless service continuity.
Qualifications
- Experience: Minimum of 1 year of experience in customer service or technical support.
- Availability: Must be available to work nights, weekends, and holidays as required.
- Environment: Reliable high-speed internet and a quiet, dedicated workspace at home.
- Skills: Strong verbal communication skills with a professional and empathetic tone.
- Requirements: High school diploma or equivalent; proficiency in Microsoft Office Suite.