Job Description
Are you looking for a rewarding career that fits your night owl schedule? Apex Data Systems is currently hiring dedicated Remote Night Shift Customer Support Specialists to join our growing team. We provide all necessary equipment, so you can focus on delivering excellent service from your home in Jacksonville, Ohio.
In this role, you will be the voice of our brand, assisting customers with technical inquiries, account management, and product support during our high-volume evening hours. If you are detail-oriented and thrive in a remote environment, we want to hear from you.
Responsibilities
- <li>Provide exceptional customer service via phone and chat during the night shift hours (e.g., 10:00 PM - 6:00 AM EST).</li>
- <li>Troubleshoot technical issues and resolve customer inquiries efficiently using our knowledge base.</li>
- <li>Document all customer interactions, issues, and resolutions accurately in our CRM system.</li>
- <li>Collaborate with day-shift team leads to ensure continuity of service.</li>
- <li>Stay updated on product features and updates to provide accurate information.</li>
- <li>Maintain a professional and positive demeanor under pressure.</li>
Qualifications
- <li>High School Diploma or GED required.</li>
- <li>Must be willing to work rotating night shifts (including weekends).</li>
- <li>Reliable high-speed internet connection (minimum 25 Mbps).</li>
- <li>Strong verbal and written communication skills.</li>
- <li>Proficiency with Microsoft Office Suite and web browsers.</li>
- <li>Ability to work independently with minimal supervision.</li>