Job Description
Join TechSolutions Inc. as a Remote Night Shift IT Support Specialist and become an integral part of our dynamic 24/7 operations team. This full-time remote position offers the flexibility to work from home while providing critical technical support to clients across the United States during night hours. We're seeking a highly motivated professional with a passion for technology and exceptional problem-solving skills to ensure seamless system operations and exceptional customer experiences.
As a key member of our IT support team, you'll enjoy competitive compensation including a night shift differential, comprehensive benefits package, and opportunities for professional growth in a cutting-edge tech environment. If you thrive in independent settings and excel at resolving technical challenges remotely, we encourage you to apply today and advance your career with us.
Responsibilities
- Provide remote technical support for hardware, software, and network issues during night shifts
- Monitor system performance and proactively address potential disruptions
- Document all technical resolutions and customer interactions in ticketing systems
- Collaborate with global IT teams to escalate complex issues and implement solutions
- Conduct remote system diagnostics and troubleshooting for enterprise clients
- Maintain high customer satisfaction scores through professional communication
- Stay updated on emerging technologies and security protocols
Qualifications
- Minimum 2 years of experience in IT support or helpdesk roles
- Strong knowledge of Windows, macOS, Linux, and networking fundamentals
- Certifications such as CompTIA A+, Network+, or Microsoft Azure preferred
- Excellent written and verbal communication skills
- Ability to work independently and manage time effectively during night shifts
- Must have reliable high-speed internet connection and dedicated home office
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools