Job Description
Are you a night owl looking for a high-impact career? Apex Tech Solutions is seeking a dedicated Remote Night Shift Technical Support Specialist to join our elite customer service team. We are proud to offer equipment-provided remote positions for candidates in the Atlanta, GA, and New York areas.
In this role, you will serve as the first point of contact for our clients, resolving technical issues and ensuring a seamless user experience during evening hours. We provide all necessary equipment, including a high-performance laptop and noise-canceling headset, so you can focus on helping our customers.
Why Join Us?
- Equipment Provided: We issue a company-issued laptop and headset to ensure you have the best tools for the job.
- Night Shift Premium: Enjoy a competitive hourly rate with shift differentials.
- Remote Flexibility: Work from the comfort of your home in Atlanta, NY, or anywhere within the US.
Responsibilities
- Provide first-class technical support to US-based clients via phone, chat, and email during the night shift.
- Troubleshoot hardware and software issues, escalating complex tickets when necessary.
- Document all interactions and resolutions accurately in our CRM system.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to company policies, security protocols, and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification is a plus.
- Strong computer literacy and basic troubleshooting skills.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection and a dedicated home office space.
- Excellent communication skills with a patient and professional demeanor.
- Experience in a remote or customer service environment is preferred.