Job Description
Are you a problem-solver who thrives in a quiet environment? ApexTech Solutions is seeking a highly motivated Remote Night Shift Technical Support Specialist to join our elite customer service team in San Jose, CA. We offer a fully remote work-from-home opportunity, allowing you to manage your schedule while providing top-tier technical assistance to clients during our peak operational hours. Enjoy a competitive salary, comprehensive benefits, and a supportive culture that values your work-life balance.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for clients via chat and phone.
- Provide exceptional customer service and technical guidance to resolve complex inquiries efficiently.
- Document all customer interactions and technical resolutions in our CRM system accurately.
- Collaborate with the day-shift team to escalate critical issues and ensure seamless continuity.
- Stay updated on product knowledge and company policies to provide accurate information.
- Proactively identify process improvements to enhance the customer support experience.
Qualifications
- High school diploma or equivalent; Associate’s degree or technical certification preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong troubleshooting skills with computers, operating systems, and peripherals.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently and maintain productivity during night hours.
- Excellent verbal and written communication skills in English.