Job Description
Are you a tech-savvy problem solver looking for ultimate flexibility? Apex Digital Solutions is seeking a dedicated Remote Technical Support Specialist to join our award-winning support team. This is a fully remote position requiring availability on weekend shifts (Saturday and Sunday) to ensure our global clients receive 24/7 assistance. If you live in Virginia Beach, VA, and are ready to advance your career without a daily commute, we want to hear from you.
Why Join Us?
We offer a competitive benefits package, including health insurance, a flexible schedule, and the ability to work from anywhere in the US.
Responsibilities
- Provide tier-1 technical support to remote employees and customers via phone, chat, and email.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and resolve IT support tickets within established Service Level Agreements (SLAs).
- Document technical procedures, incident reports, and resolutions accurately.
- Collaborate with the internal IT department to improve system performance and user experience.
- Maintain a professional and positive demeanor when interacting with diverse user groups.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Previous experience in technical support, customer service, or a helpdesk environment (1+ years preferred).
- Strong knowledge of Microsoft Office Suite, Windows operating systems, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Must be legally authorized to work in the US and available to work weekends (Saturday and Sunday).