Job Description
Are you a tech-savvy professional looking for the perfect work-life balance? CloudStream Systems is seeking a dedicated Technical Support Specialist to join our expanding remote team. Work from the comfort of your Tampa home with a rewarding weekend shift schedule that fits your lifestyle.
We are looking for individuals who are passionate about technology and customer success. As a key member of our support team, you will play a crucial role in resolving technical issues and ensuring our clients have a seamless experience.
Responsibilities
- Provide top-tier technical support to customers via phone, chat, and email.
- Diagnose and troubleshoot complex hardware and software issues remotely.
- Document all technical interactions and resolutions in our ticketing system.
- Collaborate with the engineering team to escalate and resolve critical bugs.
- Maintain a high level of customer satisfaction during peak weekend hours.
- Stay updated on product knowledge and new software releases.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Proven experience in customer service or technical support (1+ years preferred).
- Strong problem-solving skills and the ability to think critically.
- Reliable high-speed internet connection and a dedicated home office space.
- Must be available and willing to work weekends (Saturday and Sunday).