Job Description
Are you a dedicated technical problem solver seeking a flexible opportunity to work from the comfort of your home in Oklahoma City? Apex Digital Solutions is currently seeking a highly skilled Remote Weekend IT Support Specialist to join our elite technical team. If you thrive in a dynamic environment and enjoy helping others resolve complex issues, we want to hear from you.
Why Apply?
- Work From Home: Enjoy the flexibility of working from your own home office in Oklahoma City.
- Weekend Schedule: Secure your weekdays off with our Saturday/Sunday shift rotation.
- Competitive Compensation: Earn between $22.00 and $28.00 per hour with performance bonuses.
- Growth Opportunities: Access to continuous training and career advancement within a rapidly growing tech firm.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and live chat during designated weekend hours.
- Diagnose, troubleshoot, and resolve hardware and software issues for remote users and internal staff.
- Document all technical interactions, resolutions, and customer feedback in the CRM system accurately and efficiently.
- Collaborate closely with the Monday-Friday support team to triage and escalate complex tickets.
- Ensure adherence to company Service Level Agreements (SLAs) and maintain high customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree in IT or related field is a plus.
- Minimum 1-2 years of experience in IT support, helpdesk, or customer service.
- Reliable, high-speed internet connection and a dedicated home workspace.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong problem-solving skills and the ability to communicate technical concepts to non-technical users.