Job Description
Join Nexus Solutions KC as a Remote Part-Time Customer Success Specialist and become the heart of our client relationships! We're seeking a tech-savvy, empathetic professional to drive client satisfaction and retention in our dynamic SaaS environment. This flexible 20-hour/week role offers competitive compensation and the opportunity to make a tangible impact without sacrificing work-life balance. Work remotely while collaborating with our Kansas City-based team to deliver exceptional service and grow our client community.
Responsibilities
- Proactively manage and grow a portfolio of 30-40 enterprise client accounts
- Implement and track customer health metrics to identify expansion opportunities
- Deliver personalized onboarding and training sessions via Zoom
- Coordinate cross-functional support to resolve complex client issues
- Analyze usage data to identify product adoption trends and improvement areas
- Develop quarterly business reviews with actionable growth strategies
- Collaborate with marketing to generate client testimonials and case studies
Qualifications
- 2+ years in B2B customer success or account management
- Proficiency with CRM platforms (Salesforce/HubSpot)
- Exceptional written and verbal communication skills
- Experience with SaaS products and subscription metrics
- Strong analytical skills with data interpretation ability
- Proven track record of meeting/exceeding retention goals
- Self-motivated with remote work experience
- Associate degree in Business or related field