Job Description
Are you based in Cleveland, Ohio, looking for a flexible work from home opportunity? Cleveland Digital Partners is seeking a dedicated Part-Time Remote Customer Support Specialist to join our growing team. We value work-life balance and offer a fully remote environment where you can thrive without the daily commute.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance from the comfort of their homes. We are looking for individuals who are detail-oriented, self-motivated, and passionate about delivering excellence.
Responsibilities
- Provide exceptional technical and product support to clients via email and live chat.
- Resolve customer inquiries and issues with empathy and efficiency.
- Document all interactions and solutions in our CRM system accurately.
- Collaborate with the internal team to improve service protocols.
- Assist with data entry and quality assurance tasks.
- Stay updated on product knowledge and training materials.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Reliable high-speed internet connection and a dedicated workspace.
- Strong verbal and written communication skills.
- Ability to work independently in a remote setting.
- Basic computer proficiency (Microsoft Office Suite).
- Availability for a minimum of 15-20 hours per week.