Job Description
Join our award-winning tech team as a Remote Part-Time IT Support Specialist and transform how businesses operate! We're urgently seeking tech-savvy professionals in Ohio to deliver exceptional remote support while enjoying 100% work-from-home flexibility. At TechFlow Solutions, we empower our team with cutting-edge tools and a culture that values innovation and work-life balance.
Why You'll Love Working With Us:
- Competitive hourly rates with performance-based incentives
- Flexible part-time schedule (20-25 hrs/week)
- Comprehensive tech stipend for home office setup
- Access to premium training and certification programs
- Collaborative virtual team environment with regular innovation sprints
Be part of Ohio's growing tech revolution without leaving your home office!
Responsibilities
- Provide remote technical support via phone, email, and chat for diverse client systems
- Troubleshoot hardware, software, and network issues with diagnostic precision
- Deploy and configure cloud-based solutions (AWS, Azure, Google Workspace)
- Document all IT interactions and resolutions in ticketing systems
- Conduct proactive system maintenance and security updates
- Train clients on new technologies and best practices
- Collaborate with senior engineers on complex infrastructure projects
Qualifications
- 2+ years of IT support experience with remote work exposure
- Expertise in Windows/macOS troubleshooting and networking fundamentals
- CompTIA A+/Network+ certification or equivalent experience
- Exceptional communication skills with technical/non-technical audiences
- Self-motivated with ability to prioritize tasks autonomously
- High-speed internet connection (minimum 50 Mbps)
- Must be physically located in Ohio with reliable power backup