Job Description
Join our dynamic healthcare team as a Remote Scheduling Coordinator and revolutionize patient access to care! We're seeking a detail-oriented professional to orchestrate seamless appointment scheduling across our New Orleans-based practice. This fully remote role offers the flexibility to work from anywhere while making a tangible impact on patient journeys. You'll be the backbone of our operations, ensuring efficient coordination between providers, patients, and clinical teams.
Responsibilities
- Coordinate complex multi-specialty appointments using Epic EMR scheduling systems
- Optimize provider calendars for maximum efficiency while maintaining patient satisfaction
- Manage high-volume appointment changes, cancellations, and rescheduling with empathy
- Collaborate with billing and clinical teams to resolve scheduling conflicts
- Implement and maintain scheduling protocols for new patient onboarding
- Analyze scheduling metrics to identify process improvement opportunities
Qualifications
- 3+ years of medical office scheduling experience with Epic EMR proficiency
- Exceptional communication skills with ability to de-escalate challenging situations
- Advanced calendar management expertise across multiple provider schedules
- Proven ability to maintain confidentiality in HIPAA-compliant environments
- Strong analytical skills with attention to detail and accuracy
- Self-motivated professional thriving in remote work settings