Job Description
Join our dynamic healthcare team as a Remote Scheduling Coordinator and become the backbone of patient care coordination! We're seeking a detail-oriented professional to manage complex schedules across multiple departments while delivering exceptional patient experiences. Enjoy the flexibility of remote work while making a tangible impact in Albuquerque's healthcare landscape. Our collaborative culture offers growth opportunities, competitive benefits, and the chance to streamline operations in a fast-paced environment.
As a key player in our patient access team, you'll leverage cutting-edge scheduling software to optimize provider availability, reduce wait times, and ensure seamless transitions between care stages. This hybrid role combines remote flexibility with occasional on-site collaboration at our downtown Albuquerque facility.
Responsibilities
- Manage and optimize complex provider schedules across multiple specialties using Epic EMR systems
- Coordinate patient appointments, telehealth sessions, and ancillary service scheduling
- Proactively address scheduling conflicts and implement resolution protocols
- Communicate schedule changes to providers, patients, and ancillary staff via phone/portal
- Generate daily, weekly, and monthly utilization reports for department leadership
- Train staff on scheduling protocols and software best practices
- Maintain accurate patient demographic and insurance information in EMR
Qualifications
- 3+ years of healthcare scheduling experience with EMR systems (Epic preferred)
- Proven expertise in calendar management across multiple stakeholders
- Exceptional communication skills with diverse populations
- Proficiency in Microsoft Office Suite and scheduling software
- Ability to prioritize tasks in high-pressure environments
- Strong problem-solving skills with attention to detail
- New Mexico residency required for compliance
- Experience with telehealth coordination platforms